TripAdvisor Business Survey Reveals U.S. Hotels Optimistic on 2012 Economy
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U.S. respondents also expressed a bullish outlook on their own profitability in 2012. Seventy-six percent said they expect their businesses to be more profitable in 2012 than they were in 2011, as compared to a global average of 58 percent.
This optimism extended to hiring plans. Twenty-seven percent of U.S. respondents said they are planning to create new jobs in 2012, while the global industry average was slightly lower at 22 percent.
"The TripAdvisor Industry Index reveals an economic optimism among U.S. accommodation owners which reflects data showing one-third of U.S. travelers are planning to increase travel spending in 2012***," said
The TripAdvisor Industry Index reveals the hospitality industry's top trends, ranging from hotel representatives' economic outlook and plans to engage travelers using mobile devices to property investments and the top deals hoteliers plan to offer their guests.
Social and Mobile Marketing: Engaging Travelers Online and "On the Go" |
|
|
|
U.S. |
WORLD |
Social media marketing: |
|
|
Expect social media marketing budget to increase in 2012 |
52% |
50% |
Plan to monitor social media for mentions of the property |
80% |
76%
|
Plan to respond to guest reviews about their property on |
91% |
87% |
|
|
|
Mobile marketing: |
|
|
Plan to offer a program to engage travelers using mobile devices |
61% |
53% |
|
|
|
Plan to offer a program to engage travelers using mobile devices for the first time in 2012 |
27% |
28% |
Property Investments: Renovations and Acquisitions |
|
|
|
U.S. |
WORLD |
Planning to purchase/build new accommodation properties in 2012 |
13% |
17% |
Services and Amenities: Free or Fees |
|
|
|
U.S. |
WORLD |
Plan to add services or amenities in 2012
|
28% |
38% |
Foresee adding fees for services or amenities in 2012
|
10% |
15% |
Plan to offer free in-room Internet access to guests in 2012 |
89% |
77% |
Top Deals and Special Offers: Attracting Guests in 2012 |
|
|
|
U.S. |
WORLD |
Discounts on rooms
|
59% |
52% |
Special amenities/services (e.g., free Wi-Fi Internet access)
|
58% |
56% |
Free parking |
38% |
32% |
"Hoteliers' plans to engage with travelers using social media and mobile devices are also important trends this year," said Petersen. "While it's encouraging to see so many planning to respond to online guest reviews in 2012,
For more data from the TripAdvisor Industry Index, please download the report here: cdn.tripadvisor.com/pdfs/email/IndustryIndex_English.pdf
Methodology
The TripAdvisor Industry Index survey was designed in conjunction with
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TripAdvisor® is the world's largest travel site, enabling travelers to plan and have the perfect trip.
*Source: comScore Media Metrix for TripAdvisor Sites, Worldwide, August 2011
**Source: comScore Media Metrix for TripAdvisor Inc. and its subsidiaries, Worldwide, August 2011
***Source:
©2012 TripAdvisor, Inc. All rights reserved.
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